Return Policy
Thank you for shopping at HealthyCookware.in, operated by SA Group CO. We want to make sure you have a satisfying shopping experience, and our return policy is designed to be fair and transparent.
1. Returns and Exchanges
- We accept returns and exchanges within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
- To be eligible for a return or exchange, your item must be unused, in the original packaging, and in the same condition as you received it.
2. How to Initiate a Return
- Please contact our customer support team at +91-99665 85066 to initiate the return process.
- When contacting us, please provide your order number and a detailed explanation of the reason for the return or exchange.
3. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Shipping Costs
- Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to a product defect or an error on our part.
- If you are shipping an item over INR 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference, and we will cover any shipping costs associated with the return.
6. Non-Returnable Items
Certain items are non-returnable, including but not limited to gift cards and downloadable software products.
7. Changes to the Return Policy
SA Group CO reserves the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on the website.
Contact Information
SA Group Co.
Ground Floor, 24-7-34, Ibbandipuram, Kandukur, SPSR Nellore, Andhra Pradesh-523105
+91 9966585066